Refund policy
Refund & Return Policy
Effective Date: August 5, 2026
Thank you for shopping with Dynamic Kreations by TreeC. We take pride in creating high-quality handmade, personalized, and 3D printed products. Please review this policy carefully before placing your order.
Returns
Because many of our products are handmade, personalized, or made to order, all custom and personalized sales are final.
We do not accept returns on:
- Custom or personalized items
- Made-to-order products
- Digital products (if applicable)
- Clearance or final sale items
Non-custom items may be eligible for a return within 14 days of delivery, provided they:
- Are unused.
- Are in their original condition.
- Are returned in their original packaging.
Customers are responsible for return shipping costs unless the return is due to our error.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 3 business days of delivery.
Please include:
- Your order number
- Photos of the item
- Photos of the packaging
- A brief description of the issue
Once we review your claim, our preferred resolution is to replace the item at no additional cost to you.
Depending on the circumstances, we may also offer:
- A repair (when applicable)
- Store credit
- A refund, at our sole discretion, if a replacement is not possible
Refunds
Refunds are not available for custom or personalized products unless a replacement cannot reasonably be provided.
If a refund is approved, it will be issued to your original method of payment.
Please allow 5–10 business days for your financial institution to process the refund after it has been issued.
Exchanges
Exchanges are accepted only when:
- The incorrect item was received.
- The item arrived damaged or defective.
We do not offer exchanges for customer ordering errors, including:
- Selecting the wrong size
- Choosing the wrong color
- Incorrect personalization submitted at checkout
- Providing an incorrect shipping address
Order Cancellations
Orders may be canceled only before production begins.
Once production has started on a custom or personalized order, cancellations cannot be accepted.
Lost or Stolen Packages
Once your package has been accepted by UPS or FedEx, responsibility for delivery transfers to the shipping carrier.
If your package is lost or marked as delivered but cannot be located:
- Contact the shipping carrier to begin a claim.
- Notify us so we can assist you with available shipping documentation.
Need Assistance?
If you have questions regarding your order or this Refund & Return Policy, please contact us at:
Thank you for choosing Dynamic Kreations by TreeC. Every item is created with care, and we truly appreciate the opportunity to create something uniquely made just for you. Your satisfaction is important to us, and we are committed to providing excellent customer service should an issue arise.