Shipping policy
Shipping Policy
Effective Date: August 5, 2026
Thank you for shopping with Dynamic Kreations by TreeC! We appreciate your support and are committed to providing quality handcrafted products and dependable service.
Order Processing
Most of our products are handmade, personalized, or made to order.
- Ready-to-ship items: Process within 2–5 business days.
- Made-to-order and personalized items: Process within 7–10 business days.
- Large, bulk, or specialty orders: May require additional production time.
Business days are Monday through Friday and do not include weekends or holidays.
If additional production time is needed, we will contact you as soon as possible.
Shipping Carriers
We currently ship using:
- UPS
- FedEx
Shipping rates are calculated at checkout based on your shipping address, package weight, and selected shipping method.
Shipping Confirmation
Once your order has shipped, you will receive a confirmation email containing your tracking information.
Please allow up to 24 hours for tracking information to update after your package has been scanned by the shipping carrier.
Delivery Times
Delivery estimates are provided by the shipping carrier and are not guaranteed.
Delivery delays may occur due to:
- Weather conditions
- Holidays
- High shipping volumes
- Natural disasters
- Carrier service interruptions
- Other circumstances beyond our control
Dynamic Kreations by TreeC is not responsible for delays once your package has been accepted by the shipping carrier.
Local Pickup
We proudly offer FREE local pickup for customers in our local area.
If local pickup is available for your order, you may select Local Pickup during checkout.
Once your order is complete, you will receive an email with pickup instructions and scheduling information.
Please do not arrive for pickup until you have received confirmation that your order is ready.
Valid identification may be requested at pickup to verify the order.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If an order is returned because of an incorrect or undeliverable address:
- Additional shipping charges may apply to resend the package.
- Address changes cannot be guaranteed once production has started or the package has shipped.
Lost, Stolen, or Damaged Packages
Once a package has been accepted by UPS or FedEx, responsibility for delivery rests with the shipping carrier.
If your package is lost, stolen, or arrives damaged:
- Contact the shipping carrier to begin a claim when applicable.
- Notify us within 3 business days of delivery (or the expected delivery date for lost packages).
- Include your order number along with photos of the item and packaging if damage occurred.
We will gladly assist you throughout the claims process whenever possible.
Order Tracking
Tracking information will be sent to the email address provided during checkout.
If you have not received your shipping confirmation after your processing time has passed, please contact us.
Domestic Shipping
At this time, Dynamic Kreations by TreeC ships within the United States only.
International shipping is not currently available.
Questions?
If you have any questions regarding shipping or your order, please contact us at:
Thank you for supporting Dynamic Kreations by TreeC. Every order is created with care, and we appreciate the opportunity to create something uniquely made just for you.